Contact Eden Park

Please contact Eden Park Security by email security@edenpark.co.nz with details of your lost item and they will get back to you as soon as possible.

Should you suffer from a medical condition which requires you to carry medication and/or equipment with you in the event of an emergency, such as a diabetic who many require to carry insulin and needles, we will of course allow these items into the stadium, however we require the following actions / documentation to support your entry to the venue.

• Contact your doctor or health care professional to ensure you are fit to attend the event at Eden Park. This is strongly advised, Eden Park cannot provide medical advice to guests prior to an event.
• Please ensure your doctor or health care professional provides you with written confirmation to confirm your medical condition and the medication and/or equipment you require to bring to the stadium for your welfare in the event of a medical emergency.  Please ensure you bring this letter with you as our stewarding teams will require sight of this letter to allow you entry to the stadium.
• Ensure those who you are attending the event with are aware of your medical condition and capable of administering medication if this is required

There is limited mobility parking onsite. It is not able to be booked and is on a first-come, first-served basis.

Unfortunately there is no parking at Eden Park on a game day for the general public and all operational vehicles must display a relevant parking permit. We encourage the use of public transport for games at Eden Park.

There are currently three main locations around Eden Park with bike racks that can have a personal bike lock applied. Bike parking is located adjacent to Entry G reception, opposite Gate D smoking area and opposite Gate B. All of these facilities are in sufficiently lit spaces and are well patronised with people and security in the area.

On non-game days, there are marked spaces in P5 off Reimers Ave for motorbikes.

For game day motorbike parking, please email info@edenpark.co.nz.

Games at Eden Park are very rarely cancelled. Rugby will be played in almost all weather types. Cricket will not be called off before the game is due to start, it will be delayed initially then a call will be made later if the rain is not due to stop. For updates please follow our Facebook and Twitter accounts @edenparknz.

Small amounts of non-commercially produced food intended for the patron’s personal consumption are allowed but please take your rubbish with you or place in the bins provided. Please see the conditions of entry.

Unfortunately as Eden Park is a high-security area, visitors can’t come inside unattended. Tours are conducted Thursday-Sunday at 2.00pm only (subject to events). More information is available here.

You can view your aisle seats by downloading the Eden Park seating plan.

A reasonable standard of dress is expected in all Lounges. Members are encouraged to review the dress standards prior to attending matches to ensure that they comply with the regulations. It is the member’s responsibility to ensure that their guests are aware of the dress standards. Please note that members and/or guests may be refused entry if they do not comply with the following dress standards.

Club Lounge & South Stand Corporate Lounge

The members’ lounge dress standards apply on all match days. As a general rule, all upmarket casual attire is acceptable as a minimum for both men and women with the following exceptions:

• Nothing ripped, frayed or torn (including designer jeans)
• No obscene or offensive messages on any clothing item
• Shirts/tops/jackets must not be see-through, expose a midriff or be low-cut
• Singlets are unacceptable
• All men’s shirts must be collared (long/short-sleeved t-shirts are unacceptable unless accompanied by a blazer which must be worn at all times)
• Hoodies are unacceptable
• Knitted woollen long-sleeved jumpers are acceptable
• Leggings/tights (except under a dress or skirt) are unacceptable
• Sports shirts, beachwear, overalls, boxers, yoga or track pants are unacceptable
• All shoes must have a back strap (jandals, ugg boots, slippers are unacceptable) excluding women’s fashion heels
• Please note that all licenced replica team jerseys are acceptable, unless it’s a singlet.

Each Traffic Management Plan (TMP) depends on how many people are expected to attend an event. The TMP specific to each event can be found on its specific event page closer to the game day.

There is also a taxi drop-off point in Cricket Ave.

Unfortunately none of our hirers open their captains’ runs up to the public unless advised otherwise.

Each Traffic Management Plan (TMP) depends on how many people are expected to attend an event. The TMP specific to each event can be found on its specific event page closer to the game day.

Yes we certainly do. Tours are conducted Thursday-Sunday at 2.00pm only (subject to events). More information is available here.

Public transport is usually free to and from Eden Park with your match day ticket.

More information on how to get to Eden Park is available here.

A list of prohibited items can be found here.

No, there is not currently an ATM at Eden Park.

Yes there is lift access within the stadium. The yellow boxes on this map show where they are. Please feel free to ask security or a volunteer at the gate and they will be able to help you get to your seat.

Unfortunately not due health and safety risks, they can be cloaked at owners’ own risk at any gate entry point.

Small, retractable umbrellas are allowed inside the stadium (as long as they don’t impede the view of other guests?. Depending on the weather conditions, we recommend wearing a raincoat or purchasing a poncho.