Eden Park partners with 24/7 Software to enhance safety, communication, and operational excellence

Eden Park, New Zealand’s national stadium, is pleased to announce a new partnership with global venue technology company 24/7 Software, a world leader in incident management, operations, and communication systems used by some of the world’s most iconic venues.

As the first venue in New Zealand to implement the platform, Eden Park will introduce 24/7 Software’s suite of operational tools across its event and daily operations. The system enables real-time incident reporting, live mapping, and enhanced coordination between teams to strengthen safety, security, and customer service.

Used by major venues around the world, including Lord’s Cricket Ground in London, the Sphere in Las Vegas, and the MCG, Marvel Stadium and Melbourne Park in Australia, 24/7 Software has delivered measurable improvements in safety response and operational efficiency. The platform allows staff to capture and manage incidents from a central dispatch queue, track live activity across the venue, enhance communication, and streamline key operational processes, including lost and found, checkpoint patrols, and request tracking. The technology ensures every interaction is managed quickly and efficiently.

Eden Park CEO Nick Sautner says the partnership reflects the stadium’s ongoing commitment to innovation and continuous improvement. “Eden Park is proud to lead the way in operational innovation, delivering world-class experiences that are safe, seamless, and welcoming for everyone who visits. By adopting 24/7 Software’s proven technology, we are giving our teams the tools to respond faster, communicate better, and enhance every guest experience from arrival to departure.”

Shane Armstrong, APAC Regional Director at 24/7 Software, said: “Eden Park shares our belief that world-class venues are defined not only by what happens in front of fans and guests, but by the precision and teamwork behind the scenes. We’re proud to support New Zealand’s national stadium with technology that strengthens safety, communication, and operational excellence for every event.”

The introduction of 24/7 Software marks another milestone in Eden Park’s programme of innovation across all areas of operations. From major sporting fixtures to global concerts and community events, the new system will enhance communication and responsiveness, ensuring every visitor experience is supported by safety, quality, and care.

“As New Zealand’s national stadium, we are committed to setting new benchmarks in venue management and guest experience. This partnership ensures our teams have world-class technology supporting them behind the scenes, so every event at Eden Park is not only memorable but managed with precision and care,” adds Mr Sautner.