Accessibility at Eden Park

Wheelchair access

Depending on where you are seated, wheelchair accessibility lifts are available at Entries A, B, C, E, F & G. The most convenient access points for individuals with accessibility needs are Entries C2, D, E, and G.

At Entry G, we have a ramp designed for easy access by wheelchair users or those with mobility aids. The ramp includes an automatic door at the top and elevators just beyond it.

Download gate locations map (PDF)

Mobility toilets

There are a number of accessible toilets located around the stadium which can be found on this map (PDF).

Download accessible toilets map (PDF)

Access Community Health Sensory Room

The Access Community Health Sensory Room, located on Level 3 of the Samsung South Stand, is a dedicated quiet space for people who love live events but find the experience overwhelming due to the heightened crowds and noise.

Kennards Hire Sound Sensitivity Stations

The Kennards Hire Sound Sensitivity Stations dispense free earplugs to fans on a self-serve basis. It’s hoped the initiative – the first of its kind at a major New Zealand venue – will help individuals with sound sensitivity to experience the magic of big game days and concerts without the risk of being overwhelmed by noise levels.

These are currently located in the Samsung South Stand Level 3 Concourse next to the Access Community Health Sensory Room.

Visual and auditory support

Eden Park is proud to be the first stadium in New Zealand to partner with Aira, a visual-interpreting app that enhances accessibility for guests who are blind or have low vision. Using your smartphone, Aira connects you to a trained visual interpreter who can support you with:

• General on-site orientation and assistance
• Finding your way around the stadium
• Locating your seat
• Reading signs, menus and screens
• Navigating toilets, lifts, food and beverage outlets

Aira is available anywhere within Eden Park on event and non-event days and is designed to help you move through the stadium with greater confidence and independence. Just download the Aira app and connect on-site, free of charge.

If you need help getting started with Aira, our event staff are happy to assist.

Accessible and companion seating

We have 152 wheelchair seats around the venue. Standard wheelchair and companion seating can be found in both the University of Auckland North Stand and Samsung South Stand. They offer fantastic views, easy access to retail catering and bathroom facilities, and a convenient seat for your friend or carer.

If you need accessible seating with additional features for heat regulation or a closer view of the screen, the Permobil Comfort Zones might be a good option.

Permobil Comfort Zones

The Permobil Comfort Zones in the Samsung South Stand are situated in Sections 319 and 323 – fitted with infrared heaters to keep you warm through the winter, stanchioned barriers for enhanced space & TV Replay screens to watch the action back. These seats are available for booking through the venue hirer’s preferred ticketing agent.

There are more comfort zones available in the University of Auckland North Stand.

Mobility parking

For major events with a Traffic Management plan in place, mobility parking is available on Cricket Ave and is offered on a first-come, first-served basis for those with a valid NZ mobility pass. Please note that we do not accept bookings for mobility parking. Access to Cricket Ave during a major event is via Walters Road off Dominion Road.

For smaller events where no Traffic Management is in place, mobility parking spaces can be found in P5 carpark of Reimers Ave.

See our transport page for more information about parking

Service animals

We gladly welcome you and your service animal. Seating options for service animals are provided alongside their owners. Please contact Eden Park for further assistance, as the arrangements may vary depending on the event.

Although we do not have a dedicated indoor toileting area for service animals, we make an exception to the no pass-outs rule. This allows you to take your service dog outside to relieve itself and return to the venue with ease during an event.

Large video screens

Eden Park has three large video screens strategically placed around the venue. During matches, these screens display live action, replays, scores, and other important game information, ensuring that you don’t miss any of the excitement.

During concerts, the screens showcase the artist, giving you an up-close view of the performance, no matter where you’re seated. This visual support enhances the experience by providing clear and engaging content for all attendees.

Hidden Disabilities Sunflower Lanyard

If you or someone you are with has a hidden disability, you can wear a Hidden Disability Sunflower lanyard, pin or bracelet to discretely let our team know that you might like some extra assistance or care.

Eden Park is the first stadium in New Zealand to join the global Sunflower network. The lanyards which are bright green in colour and decorated with an easily identifiable sunflower are completely voluntary and indicate to our team that you:

• May need extra time to find your seat
• Always need to stay with friends or family
• May need to know the location of our sensory room and other stadium facilities

Please keep in mind that wearing a sunflower lanyard, pin or bracelet won’t help you get through our entry gates faster.

If you require a Hidden Disabilities Sunflower lanyard, these are available from all gates on an event day, and from Gate G on a non-event day. Please see this map for more information on where to collect your lanyard.